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If you have any general queries please phone us at our Newtown store on 02 9557 0306 or alternately on 0418 211502 so that we can answer them directly. This is much quicker for us then having to write responses to emails. There is detailed information on candlemaking and materials in the candlemaking section of this web site.
Please fill out the form carefully - all essential fields are marked with a *.


Contact Name *
Business Name
Street *
Town/City *
Post Code *
Phone *
Fax
Email *  
Order
Quantity Description
Payment Method *
To help speed up the order process please indicate how you will be paying.
Credit Card Cheque Money Order

Notes
-
If ordering, please do not include credit card numbers when emailing. We will contact and/or invoice you before processing your order. Alternately, you can email or fax your order or query and include credit card numbers.
- We endeavour to ship orders as quickly as possible, usually within 24 - 48 hours for items we commonly stock. As we supply a large range of different sizes and colours we often have to produce items to fulfil orders, which obviously takes longer. We can advise you of the approximate time required to fulfil your order.
- It is much easier for us to ship complicated orders of multiple candles if you are somewhat flexible about the colour and scent combinations, as we don't always stock large quantities of less popular sizes in all colours.

- Typical freight rates are as follows.
For same day deliveries in Sydney we use Bonds couriers. Rates vary depending on the quantity shipped and destination, usually from $20 - $50. We can provide quotes prior to shipping.
For one or two cartons to Sydney, Melbourne, Canberra, Brisbane and larger regional centres we use Fastway Couriers door to door overnight service. The carton size limit is 25kg. Especially bulky items such as lanterns may incur an additional freight charges for excess volume.
The cost for Fastway delivery in Sydney is $14.00 for up to twenty five kilos. For other cities the cost is $17.00 for the first five kilos and then $4.50 for each additional five kilos. These are estimates only and may vary. Newcastle, Wollongong and the NSW Central Coast are $15.00 for up to 25kg. A summary of Fastways rates from Sydney can be accessesed on their website.
For quantites greater then 2 cartons we also use Blue Star Logistics which can make the per carton price cheaper then Fastway Couriers.
Please note that while we pack orders as carefully as we reasonably can, we cannot take responsibility for breakages in transit. This is especially the case with our wax lanterns.
For other areas we typically use Australia Post. The costs vary but we find it to generally be the most economical choice for smaller towns and remote locations. We use other methods for large orders of multiple cartons and orders to Western Australia, Northern Territory and Tasmania. This is only a guide and we will advise the actual freight methods and costs once your order is placed and prepared for shipping. Australia Post rates can be estimated by checking the Australia Post web site postage charge calculator.


Stacks of Wax Pty Ltd - 239 Australia St Newtown 2042 - Ph 61 2 9557 0306 - Fax 61 2 9557 0804

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